Store Policies & Ordering Information

Payment Methods
For online ordering, True BASIC accepts credit cards as well as payment via PayPal account or e-check.

Order Process
During the checkout process, you will be given the option to join our mailing list, and then prompted for your billing and shipping address details. When your order is complete, your downloads will be immediately available; you will also receive an email with a link to download your file(s). If you don’t receive your download link or have any other issues with the order, please email us right away at sales@truebasic.com.

Volume Orders / Site Licenses
Volume order requests can be submitted via email to sales@truebasic.com or via the Contact form.

Shipping Information
Backups (CD and USB) and book orders are shipped promptly from our fulfillment and printing partners. Once they receive your order information from us, they will email you with the details of your shipment.

Refunds and Credits
No refunds can be provided for software whether delivered electronically or on physical media (CD, USB, etc.).

No refunds can be provided for physical product shipments (e.g., printed books) purchased directly from us without an RMA issued by True BASIC. Refunds for products returned in acceptable condition, less shipping and handling charges, are normally issued upon receipt of the returned merchandise. If you purchased a print book from Amazon, please direct any return inquiries to them.